Above and beyond ! We  ( me, my husband and granddaughter) were 300 miles from home and needed a starter for our car. Annmarie, owner Sean and Robert all stayed beyond closing time ( Unheard of these days) to make sure our car was fixed properly and safe to travel. A million thanks to them for their excellent and personalized service.

Want to know about amazing customer service? I take our cars to Middletown Car Care for routine service. I was there yesterday afternoon for an oil change. Waiting in the office is always a joy with Ann Marie! She and the rest of the employees take an interest in getting to know you as a person not just a customer. That is enough these days to keep coming back! But, later that evening as I was running errands, the car started shaking. I looked at the clock…5:20pm. Called just to leave a message when Sean answered! I told him what was going on and he says, “Hang tight I’m coming to meet you!” And then he came to where I was and fixed the problem, a loose air filter screw. Simple fix but outstanding business owner! We will be customers for a very very long time!

I’ve now taken my car to Middletown Car Care three times — once for a basic oil change, once to ask a question about my tire pressure light coming on, and then finally to have the issue with the tire pressure light fixed. I’ve been really impressed with how helpful and generous with their time the folks who work there have been. When i stopped in to ask about my tire pressure light having come on, I didn’t have an appointment, but since I needed to be driving some distance the next day, I wanted to make sure I wouldn’t have a problem. One of the gentlemen came out and checked the pressure on each of my tires to make sure it would be okay to continue to drive, and gave me a sense of what might be causing the problem. When I subsequently made the appointment to have the issue with the tire pressure light corrected, and it turned out to be simply a matter of correcting the tire inflation, I wasn’t charged — nothing at all! — for the visit, even though they had taken the time to check it over and determine there wasn’t really a substantive problem. I haven’t had the tire pressure light come on since, despite major temperature fluctuations over the last two months. I’ll definitely be taking my car back here for future maintenance and repairs.

We just moved to the area and my son’s truck broke down.  Not knowing anyone we took a chance and chose Middletown Car Care. They were fast and straight forward. The cost was what I expected and the workmanship was great. Very happy with their service and hours. Reminds me of the family operated business from back home. I plan to keep this business as my new car maintenance place to go.

I brought my 2010 Ford Escape in for repair. The staff was friendly and prompt.  Everything was explained to me step by step. I felt that the gentlemen were knowledgeable and fair.  They were able to fix the problem with the air conditioner.  I was told that other maintenance was required. So the parts were ordered and a follow up appointment was scheduled for the same week. This business took great care of my vehicle versus my experience with the dealership.

Middletown Car Care has been taking care of our cars for years. I originally found them because my dealer told me I needed a $1,700 repair when my engine light came on. Sean fixed it for $70. They are always friendly and helpful and will try to fit you in when your time is tight. I once failed an inspection, drove directly here, they fixed my problem on the spot and I turned around and went back to the DMV and got back in line. Another time they stayed late to fix a problem because I was leaving for vacation in the morning. They tell you what you need to have done immediately, what can wait and if there is a way to do something cheaper. They are honest and go the extra mile to help.

When your car is broken, its stressful.  You need your car and you don’t want to overpay.  They get that.  That’s why I come here.